CX Skills Series: Analytics

There’s more to customer experience than analytics – but it’s a great place to start! With the ever-growing data mountain that encompasses most corporations, it’s imperative to have an analyst on the team who can evaluate the information accurately, communicate it to the right people in the most digestible format, so necessary action can take place.

In this webinar, we’ll look at the critical role of an analytical mind in CX and will help you to brush up on your skills, make some additions to your toolkit, and provide the insight that links CX to Return on Investment you need to secure the future of your program.